KINGSMATS

SHIPPING POLICY

Delivery

We are making every effort to arrange the delivery of your ordered Product to the specified location and recipient as quickly as possible. All our products include standard free delivery. Please be aware that once we deliver the Product to the shipping company at the address you provided in your order, our responsibility for delivery is fulfilled and the risk of loss transfers to you.

We are not liable for delayed delivery, any damage to the Product during transit, or delays due to customs clearance. Additionally, public holidays in the delivery area may cause delivery delays. Therefore, we recommend ordering with ample time to avoid any inconvenience or loss resulting from delivery times, as we cannot be held responsible for such circumstances.

Upon receiving the Product from the shipping company, it is important to conduct a thorough inspection of the delivery, including checking the number of packages, intact sealing tape, and undamaged packaging. Any incomplete or damaged deliveries must be reported to us and the shipping company immediately, with a report promptly submitted to us via email or post without delay. Claims for incomplete delivery or damaged packaging will not be accepted thereafter.

Shipping times:

USA
Production time 5-7 days
Shipping times 14-21 days
Total Delivery times 19-28 days

Canada
Production time 5-7 days
Shipping times 14-21 days
Total Delivery times 19-30 days

Mexico
Production time 5-7 days
Shipping times 14-21 days
Total Delivery times 19-30 days